Frequently Asked Questions
What hours are you open?
Open at 7am, last load 9pm.
How do I know which machine to use and how do I use it?
We are staffed full time by experienced customer service representatives who will be happy to advise you on the appropriate machine to use and how to use it.
Commercial Laundry Service FAQ
Do I need to sign a contract?
No contract is required. We will earn your business each and every time we launder your items.
How often do you pick-up and deliver?
We will work with each customer on an individual basis and create a schedule that works for you.
Do I receive my own items back?
Bright Bubble does not lease linens and other garments. We wash all our customers’ orders separately and you will receive back exactly what you handed to us.
Do we create an online account for our commercial business?
To create an account for your business, please contact us at (585) 978.7503 or firstname.lastname@example.org and we will create the account for you. We will be adding the ability to manage your account online in the near future.
Wash and Fold Service FAQ
Do you pick-up and deliver? How much is it?
Yes! We now offer pick-up and delivery service. Our Fluff and Fold Service is $1.50 / lb. We have a $25 minimum on all pick-up and delivery orders.
Do I have to be home when you pick up or deliver my clothes?
No, but when scheduling the service, please provide clear instructions indicating where we can find your clothes and drop them off. Please ensure that you have a secure space to leave your clothes and not visible from the street. If you live in an apartment or condo complex, you can leave the clothes with the front desk attendant if they have one. If your building requires a code to enter, please inform us at the time of placing the order.
Do you fold or hang my clothes?
We are open to special requests. If you don't specify, we typically fold all garments and then protect them with a clear plastic garment bag.
Do you separate whites from colors?
We separate whites, lights, and darks into different machines. We also pull out delicate items and place them in special laundry bags to further protect them.
How do I schedule an order online?
It's simple! Click here to get started.
When I schedule an online order, how will I be billed?
When the order is completed, we bill your credit card and email you an invoice.
Can I make a special request on how I want my laundry done?
Of course! During the account setup process you will be able to add your personal preferences that will be followed for each and every order. In addition, when you place an order you will be able to create specific instructions for that individual order.
Can I change my preferences?
Yes. You can log into your online account and change your preferences as often as you like.